Businesses need a solid marketing plan to reach their target audiences and claim a good chunk of the market. Attracting customers, however, is just the beginning. Getting them to stay and become repeat customers requires more work in improving customer experience, from producing high-quality products and services to being responsive to customer inquiries.
Providing same day delivery services is one way of ensuring that customers have a satisfying experience with your business and brand.
Fast Delivery Is Now the Norm
A couple of years ago, online sellers offered fast delivery as a value-added service. But in light of e-commerce’s meteoric rise in the last couple of years, the norms and expectations for online buying also rapidly evolved. So today, online buyers expect fast delivery, and businesses that guarantee it earn people’s trust and loyalty.
- Sixty-one percent of consumers are willing to pay extra for same-day delivery services.
- Forty-nine percent of shoppers are encouraged to buy online when same day delivery is available.
- Ninety-six percent of customers interpret fast delivery as same day delivery.
Given the current customer preference of getting hold of their purchases as quickly as possible, adding same day delivery service to your delivery options will highly benefit your business.
More Reasons To Offer Same Day Delivery Service
Delivering purchases on the day they are bought doesn’t only satisfy customers: it also benefits businesses in many ways:
Increases productivity among employees
The need to fulfill orders made during the day creates a sense of urgency that encourages employees to be productive. As business picks up, employees eventually develop and master methodologies that enable them to finish tasks in as little time as possible. As a result, they become more efficient, improving turnaround times and positively impacting the business’s bottom line.
Reduces warehousing and storage costs
When sending inventory out faster than it can accumulate, there’s no need to rent or construct large facilities to store products. As a result, you can save money that would have otherwise gone to renting, constructing, and operating a storage facility. This is one of the more significant advantages of offering same day deliveries.
Businesses that handle or produce food products with short shelf lives, like fresh produce, meats, pastries, and dairy products, benefit the most from same day delivery policies. Perishables with early expiration dates often need to be refrigerated – some at precise temperatures – otherwise, they will go bad even earlier than expected.
Since the cost of refrigerated storage is higher than non-refrigerated stockrooms and warehouses, reducing, if not eliminating, the need for them will save these businesses a lot of money. It will be more cost-effective to invest in refrigerated trucks and provide same day refrigerated delivery so that customers can receive their orders immediately while the food is still fresh.
Ensures product quality
The example above about food businesses saving storage costs through same day refrigerated deliveries is also helpful for quality control. The quality of most food products decreases the longer they are kept in storage, even when refrigerated.
Some establishments that take pride in the quality of their food even have a policy of only selling food they cooked or baked within the day while the goods are still fresh and their flavors intact. Same day delivery fits perfectly with this policy.
Attracts long-term or repeat customers
Retail, manufacturing, and food businesses are among those who benefit the most from same day delivery services. But other industries benefit from it too, and the upside is that satisfying customers in these fields can encourage long-term B2B partnerships and B2C relationships.
Here are other businesses or establishments that can benefit from same day, on-demand deliveries:
- Law offices
- Medical clinics and healthcare facilities
- Pharmaceutical companies
- Travel companies
- Flower shops
- Events organizers
- Hospitality businesses
- Logistics companies
Pick Delivery Services That Exceed Customer Expectations
At the core of fast delivery services is the commitment to keep customers happy and satisfied. If same day delivery will help you achieve that, then it is an option worth investing in.
Brexis can help you set up a fast and reliable delivery system that will benefit customers in your local area. We operate same day trucking services in Indiana and Chicago, with trucks serving customers in the Midwest. So whether you’re catering to businesses or end-user consumers, we have services that will satisfy your needs.
Contact us today to learn more about our services or to place a service request.