Fast deliveries and same-day delivery options may be convenient features that some businesses offer. However, for businesses that offer pharmaceuticals, medical devices, and other perishable goods and essential items, fast deliveries and same-day deliveries are an essential part of delivering to customers who need medical products and supplies.
You might already have a medical delivery service responsible for picking up your deliveries and bringing them to your customers. Are they proving to be reliable, or should you start looking for new medical delivery services?
Here are some of the tell-tale signs that you might need a new medical delivery service.
Frequently Late and Inconsistent Deliveries
For non-medical businesses that fall through with same-day deliveries, it can be considered an inconvenience. For customers who rely on your medical supplies for their maintenance, late deliveries can have serious consequences on their well-being. If your customers are complaining of late deliveries even if they were shipped on time, the problem lies with how your delivery company handles time-sensitive deliveries.
Pharmacies and similar businesses in the medical industry are covered by the Health Insurance Portability and Accountability Act (HIPAA). This means your business process has to take extra steps to ensure the data privacy of your customers.
It’s not enough for your delivery company to simply handle your clients’ information like any other business. If they aren’t equipped to handle HIPAA regulations, your business could be involved in HIPAA violations in case of data breaches.
Poor Customer Service
Your business might have done everything right down to the letter – from receiving orders and packaging, to shipping them out. If your delivery company aren’t up to par, it’s your business that gets affected.
With poor communication and a lack of updates on time-sensitive deliveries, your delivery company could be what leads to unhappy clients that are less likely to become repeat customers. If you want to minimize logistical issues, you need to find a medical pick-up and delivery service with communicative drivers that offer real-time tracking.
Climate Control Features
Some types of medicines and pharmaceutical products require special handling that includes keeping track of the temperature. At the very least, your delivery service should have insulated bags that can maintain the right temperature to keep your products’ quality. Otherwise, it can affect the quality of your products once it reaches your customer.
Difficult Payment Process
Providing the option for customers to pay for their medication through cash on delivery provides them with flexible options, especially for older customers and customers who don’t have ways to pay online. This means working with your delivery service to handle payments.
If they don’t have a functional payment system that’s streamlined or ensures everything goes smoothly for all parties, you can find many alternative service providers that offer better payment options.
Unprofessional and Unreliable Drivers
Given that a medical delivery service’s drivers are responsible for delivery and interacting with customers, how a driver from your service provider acts can affect your customer’s experience with your brand. Your delivery service provider should have conducted proper background checks on their drivers and ensured they are professional and customer-focused.
Lack of Industry Experience
Handling medications, medical supplies, and other products in the pharmaceutical industry is incomparable to other packages from non-medical businesses. This means additional steps to ensure time-sensitive delivery, proper handling of your products, and complying with local regulations for handling products and customer data. If your delivery company doesn’t have experience in specialized delivery services, this could be a risk for your business later on.
Brexis Is Your Trusted and Capable Medical Delivery Partner
Brexis is your reliable medical delivery service provider in Chicagoland and Northwest Indiana. We understand that transporting and delivering pharmaceutical products is more complicated than your everyday parcel, and our team is well-equipped and properly trained to handle your business’ delicate needs.
Get in touch with us today to place a service request or reach out to us for more information.